Why is My Garage Door Keypad Not Working?
Written by Nir S. Garage Door Technician – B&W Garage Doors
A keypad makes it simpler to access your garage without using keys or remotes.
All you do is put in your code, and your garage door opens.
Furthermore, the keypad provides added security, as only the family has access to a code you must enter.
Still, there comes a time when the garage door keypad stops working.
Common Reasons Your Garage Door Keypad Isn’t Responding
Whether you have a manual or wireless garage door keypad, it can stop functioning for multiple reasons.
So, you need not panic when you do not get access after putting in your code.
We recommend looking at the following reasons why the keypad is not working:
1. Inputting The Wrong Pin
While you may memorize and know your code by heart, you may put in the wrong digit.
When you input the incorrect information a few times, it can lock the keypad.
It is possible to reset your code or even reboot the system.
If this does not work, it can be another reason your garage door does not open.
2. Dead Batteries
Your garage door key works with batteries, so you must always be aware of changing them.
You do not get a forewarning when the batteries are low, except when you see a blinking on the keypad.
You can replace the old batteries with new ones to resolve the problem, but if it fails, look further into the issue.
3. Damaged Wires
The next step is to check the keypad wiring for problems.
The wires may be worn out, resulting in damage.
Different factors, especially the weather, can damage wires.
You will find an interruption between the keys and wires.
We recommend removing the back cover of the keypad and scanning the cables to see if they are correctly connected.
Then, recheck after you place the cover back on.
If everything fails, we recommend giving B&W Garage Door repair in Calgary a call to fix the problem.
4. Poor Connection
After checking the wires, and it still does not function, we recommend paying close attention to the keypad buttons.
Type in four random digits not found in your code.
If that works, the buttons can be the problem.
It can result from dirt or an old keypad.
With time, the buttons become loose and start to malfunction.
After removing the dust, it should work. If not, you will need to have it replaced.
5. Old Keypad
An old keypad can prevent the garage door from opening, as environmental factors like humidity, snow, and rain can affect its use.
A keypad can last up to ten years, but it does depend on the brand you have.
If you notice cracks in the keypad, it will need replacing, but before you do it yourself, contact a professional to check it out.
6. Malfunctioning Code
Sometimes, your garage door will show that it needs replacing when it is challenging to open. This can result from a malfunctioning code leading to the keypad not functioning, which can happen for various reasons.
Depending on your keypad model, it might need reprogramming when replacing the battery, or your older keypad might need help recognizing the new pin.
We recommend checking the manual to ensure you are programming your keypad code correctly.
7. Stuck Key
When using buttons, it might get dust or dirt, causing it to get stuck and need replacing. The opener will not respond even when you enter the correct pin.
To help resolve the problem, clean the keypad well with a cloth or use compressed air to blow out the dirt.
What To Do Next?
If all of the above fail, we recommend contacting a professional to get your garage door keypad working.
B&W Garage Door Calgary has a team of experienced technicians who can help. Contact us today, and we will send a technician to your location to troubleshoot the keypad problem and recommend the best way forward.